Rubber machines, Autoclaves in Rubber Industry

HR

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  • HR(human resource) 

    Responsibilities

    The Service Manager is responsible for:

    · Manage all the technical issues from Final Acceptance Certificate up to the end of warranty

    · Improve customer service experience & create engaged customers in close cooperation with Regional Sales & Service organizations

    ·  Taking ownership of customers issues and following problems through to resolution

    ·  Answer and positively support the service technician in all situations during their work journey.

    ·  Manage the technician in the office and/or at the customer site to have the most efficient diagnosis of problems and solutions.

    ·  Acting as mediator with the other CPI offices, especially the technical offices, the sales dept. and the direction.

    ·  Understanding the technical problems of the machine selecting which issues are relevant needs to be analyzed by Engineering Dept.

    ·  Support training and development of regional customer service organizations within IPG technologies & services 

    KPI’s:

    ·  Customer satisfaction

    ·  Service employees’ efficiency and satisfaction

    ·  Service revenues

    Reporting lines & substitute:

    ·  Reporting to Vice President Engineering and Product Development, CPI Die casting

    ·  Supported by one Technical Service Supervisor and Service Back Office Supervisor

    Specific tasks:

    ·  Develop service procedures, policies and standards

    ·  Analyze statistics and compile accurate reports

    ·  Keep accurate records and document customer service actions and open issues

    Personal Competencies:

    ·  Ability to communicate effectively in written and spoken English

    ·  Experienced in working with Microsoft Office Programs (especially Word, Excel and Power Point)  

     



     

ABOUT

Qingdao Evertech Industry Co.,ltd.  More >>

CONTACT

Mr Wang

Mobile/What'sapp/Wechat:

+8615269210610

+86 532 88185433

qdevertech@163.com

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